Privacy Policy
Last Updated: September 2026
At Hydrowell, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website or contacting us for plumbing services.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide when you request an estimate, schedule a service, contact us, subscribe to communications, or otherwise interact with our website.
This information may include your name, email address, phone number, service address, requested service, appointment details, and any information you include in a message or contact form.
We may also automatically collect limited technical information such as your browser type, device type, IP address, pages visited, referring website, and general website usage information.
2. How We Use Your Information
We may use the information we collect to provide and manage plumbing services, respond to inquiries, schedule appointments, prepare estimates, communicate about your service request, process payments, improve our website and services, and maintain business records.
Where permitted, we may also use your contact information to send service reminders, company updates, or promotional communications. You may opt out of marketing communications at any time.
3. Cookies & Analytics
Our website may use cookies and similar technologies to understand how visitors use the site, remember preferences, measure website performance, and improve the overall experience.
We may also use third-party analytics or advertising services. These providers may collect information according to their own privacy policies.
You can control or disable cookies through your browser settings, although some website features may not function properly as a result.
4. How We Share Information
We do not sell your personal information.
We may share information with trusted service providers that help us operate our business, such as payment processors, scheduling platforms, website hosting providers, analytics services, customer-management systems, and communication providers.
Information may also be disclosed when required by law, to protect our legal rights, or to prevent fraud, misuse, or security threats.
5. Payment Information
If you make a payment for our services, payment information may be processed by a third-party payment provider.
Hydrowell may not directly store complete credit or debit card details. Payment information is handled according to the security and privacy practices of the applicable payment processor.
6. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, comply with legal obligations, and enforce agreements.
Retention periods may vary depending on the type of information and applicable requirements.
8. Your Privacy Choices
Depending on where you live, you may have certain rights regarding your personal information, including the ability to request access, correction, or deletion of certain information.
You may also unsubscribe from promotional emails by using the unsubscribe option included in those communications.
To submit a privacy-related request, contact us using the information below.
9. Third-Party Links
Our website may contain links to third-party websites or services. Hydrowell is not responsible for the privacy practices, security, or content of websites operated by third parties.
We encourage you to review their privacy policies before providing personal information.
10. Children’s Privacy
Our website and plumbing services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that such information has been collected, we will take reasonable steps to remove it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, business practices, or applicable requirements.
When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Hydrowell Plumbing
Austin, Texas
Phone: (123) 456-7890
Email: hello@hydrowell.com